Relocate matches customers to the right tourist e-visas or immigration attorney to help people travel or immigrate to their country of choice. We do this in a sustainable way to promote sustainable tourism.
THIS AGREEMENT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES BETWEEN YOU AND RELOCATE, AND BOTH YOU AND RELOCATE WAIVE THE RIGHT TO A JURY TRIAL OR CLASS ACTION. PLEASE READ SECTION 14 CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS AND REMEDIES AND WILL HAVE A SUBSTANTIAL EFFECT ON HOW DISPUTES BETWEEN YOU AND RELOCATE WILL BE RESOLVED.
The summaries of provisions under “More simply” are provided as a courtesy to help you understand this Agreement, but they are not legally binding and do not modify this Agreement in any way.
Table of Contents
1. Scope of Agreement
If you use the Relocate website or services, you are agreeing to these terms. If you don’t agree to the terms, or if you are under 18 years of age, you may not use the website or services.
Description of Services
2. Description of Services; No Affiliation with USCIS
Relocate is a platform designed to assist you in completing United States Citizenship and Immigration Services (USCIS) forms as well as forms required by other governmental agencies. Relocate provides information and step-by-step instructions intended to make the completion of such forms less confusing. Relocate is not affiliated with or endorsed by USCIS or any United States government agency. All USCIS and other forms are available without cost from USCIS and other applicable agencies. Use of the Relocate Site and Services is not required to complete and file such forms.
United States Citizenship and Immigration Services (USCIS) is the government agency that oversees many U.S. immigration benefits. USCIS provides immigration forms for free. Relocate is a private company and has no affiliation with USCIS. You are not required to use Relocate to complete USCIS forms.
Not a Law Firm
Relocate is Not a Law Firm
RELOCATE IS NOT A LAW FIRM. SOME OF THE PEOPLE WHO OWN / MANAGE THIS COMPANY ARE NOT LAWYERS. THIS MEANS THAT SOME SERVICES / PROTECTIONS, LIKE ATTORNEY-CLIENT PRIVILEGE, MAY BE DIFFERENT FROM THOSE YOU COULD GET FROM A LAW FIRM. IF YOU HAVE QUESTIONS, PLEASE CONTACT OUR CUSTOMER CARE CENTER THROUGH THE CONTACT US PAGE.
IF YOU PURCHASE SERVICES THAT INCLUDE INDEPENDENT ATTORNEY REVIEW, YOUR RELATIONSHIP WITH THE INDEPENDENT ATTORNEY WILL BE GOVERNED BY THE ATTORNEY AGREEMENT.
Relocate is not a law firm and by purchasing services, you are not engaging an attorney. Depending on your particular circumstances, you may require the services of a licensed attorney, and Relocate is not a substitute for the advice of a licensed attorney.
Accounts and Information
4. Accounts and Information
4.1. Your Relocate Account. In order to access and use some aspects of the Site and Services, you will be required to create an account and establish a username and password. If you create a Relocate Account, you agree to submit only accurate information about yourself and to keep the information you submit up-to-date. You agree not to impersonate anyone else. You are responsible for maintaining the security and confidentiality of your username and password, and you agree not to authorize anyone else to use your username and password. You are solely responsible for all actions taken under your account. You agree to notify Relocate promptly in the event you learn of any unauthorized use of your account. By creating an account, you agree that you may receive electronic communications from Relocate and its affiliates, including offers, newsletters, account notices and updates. If at any time you no longer wish to receive such electronic communications, you may opt-out by clicking the designated link in the communication.
4.2. Your Application. If you purchase a service from us and file an application, we may assign a unique email address to your account for the sole purpose of enabling Relocate to receive directly from USCIS the receipt number assigned to your application. You agree that Relocate may use your receipt number to check your application status from time to time so that we may provide you pertinent general information about the steps in the application process. If, at any time, you do not want Relocate to retain your receipt number or to check your application status, let us know by contacting our customer service department through our Contact Us page.
You may need to create an account with Relocate. If you do, you will only provide accurate information about yourself. You agree not to share your account access credentials with others, and will be responsible for anyone’s use of your account. When you create an account, you give us permission to receive your government receipt number, use that number to check your application status, and email you with offers, newsletters, and general information about the application process. If you don’t want us to retain your government receipt number or check your application status, email us through our Contact Us page. If you don’t want us to email you with offers and newsletters, you can unsubscribe using the link in any email we send to you.
Use of Services
5. Access to and Use of Site and Services
5.1. License Grant to You. Subject to your complete compliance with the provisions of this Agreement, you are granted a limited, non-exclusive, non-transferable, revocable license to use the Site and Services solely in the manner authorized and intended by Relocate. Any rights not expressly granted in this Agreement are expressly reserved by Relocate. The resale or distribution of materials made available on the Site without the express, written consent of Relocate is prohibited. All such materials are authorized only for your own personal use.
We are granting you permission to use our website and services, but only in the ways described in this agreement. You can’t transfer this permission to others. You can’t sell or give the information or content we provide to you to others.
5.2. Restrictions on Your Access To and Use of Site and Services
In connection with your access to or use of the Site or Services, you are prohibited from:
accessing data not intended for you or logging onto a server or an account which you are not authorized to access;
using any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to access, navigate, or search the Site, other than generally available third-party web browsers (e.g., Mozilla Firefox, Google Chrome and Microsoft Explorer);
using any device, software or routine to interfere or attempt to interfere with the proper working of the Site or any activity being conducted on the Site;
attempting to probe, scan or test the vulnerability of a Relocate system or network or to breach security or authentication measures without proper authorization;
attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Site or through the Service, overloading, “flooding,” “spamming,” “mailbombing” or “crashing”;
sending unsolicited email, including promotions and/or advertising of products or services;
forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting;
copying, modifying, adapting, reproducing, reverse engineering, decompiling, disassembling, or preparing derivative works from Relocate software, Relocate Content or User Content that is not your own;
distributing viruses, malicious code, malware or any other technologies that may harm Relocate, the Site, the Services or a user;
violating or circumventing any applicable laws, regulations or Relocate technical measures, security measures or policies;
violating, infringing, or breaching the rights of Relocate or a third-party, including, but not limited to any copyrights, trademark rights, patent rights, trade secrets rights, rights of publicity or personality, moral rights, or any other proprietary rights;
submitting to the Site or through the Services any false, inaccurate, misleading, deceptive, defamatory, or libelous materials or User Content; or
knowingly withholding or failing to disclose information requested by Relocate or required to be included or disclosed on a USCIS form or other government form or engaging in any action that constitutes fraud.
Submitting false, inaccurate, misleading or deceptive information, or failing to disclose information requested by Relocate or required to be included or disclosed on a USCIS form or other government form may result in your application being denied by the applicable government agency and Relocate will not have any liability to you as a result of such actions.
Violations of system or network security may result in civil or criminal liability. Relocate will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.
Even though we are giving you permission to use our website and services, there are a number of things you are not allowed to do. These include things such gaining access through certain prohibited means, interfering with other users, breaking the law, or introducing viruses into our website and systems. If you do some of these things, we may inform authorities, and you may incur legal liability.
5.3. License Grant by You. When you transmit any information, content, materials or data to or through the Site or Services, other than information, content, materials or data submitted for the purpose of creating your account or for preparing applications and/or forms (“User Content”), you hereby grant Relocate and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such User Content, including throughout the world in any media. Relocate shall have no obligation to: (a) maintain any User Content you submit; (b) pay you any compensation of any kind for any User Content; or (c) respond to any User Content you submit. You represent and warrant that you own or have obtained all necessary rights and/or licenses to User Content that you submit, and that Relocate’ use of such User Content does not violate or infringe upon the rights of any person or entity.
Some of the services we offer require you to provide us information. We may also allow you to publish information or materials on our website at your option. If you provide us information or materials, you grant us the right to use and process the information without any further permission from you and without compensation to you. You acknowledge that you own or have the right to provide us with any information you submit.
6.1. Service Fees. While Relocate makes a large amount of information available without cost, it charges fees for some of its services (“Service Fees”). All Service Fees will be set forth on the Site. USCIS and other agencies charge fees for the filing and processing of various government forms (“Government Fees”). Government Fees are separate from our Service Fees and must be paid to the applicable government agency at the time of filing. Unless you have included the USCIS fee payment option with your application, or we indicate otherwise, you remain responsible for paying Government Fees directly to the applicable government agency.
We charge fees for some services. Those fees will be listed on our website. Our fees do not include separate fees charged by USCIS or other government agencies, which we will clearly communicate to you.
6.2. Payment of Service Fees. When you purchase services for which Service Fees apply, you will be required to provide Relocate with valid, up-to-date credit card or other payment information. You authorize Relocate to charge your credit card or other payment method for all Service Fees you incur as they become due and payable. You are responsible for maintaining up-to-date payment information. If we cannot charge you for Service Fees when due because your payment information is incorrect or no longer valid, or if we do not receive your payment when due, Relocate will have no obligation to provide the services associated with those Service Fees. Missing a payment due date, for any reason, will make you ineligible for our USCIS fee payment service, unless you have paid to us at minimum the amount of Government Fees that Relocate will be paying to USCIS on your behalf.
6.3 Treatment of Fees Paid. Our goal is to make your process as smooth as possible. In order to accomplish this, we have invested heavily in developing the technology necessary to complete your process. The fees you pay Relocate for Service Fees are a payment for these technological resources made available to you and, as such, are considered earned upon receipt. Notwithstanding, we have a generous 30-day 100% Satisfaction Guarantee. Please see paragraph 6.4 below. Any money delivered to Relocate to cover Government Fees will be kept separately from any Service Fees and will be returned to you at any time upon your request.
To pay for our services, you’ll need to use a credit card or other approved method of payment. We require accurate information about your payment method in order to process payment. If we can’t process your payment, we don’t have to provide services to you.
6.4. Refunds/Credits. The determination of whether to issue a refund or credit more than 30 days after your purchase of services, other than a refund due to a billing error by Relocate, shall be made in Relocate’ sole discretion, in good faith, and we reserve the right to deny a request a refund or credit.
In the unlikely event you’re not happy with our services, please contact us. We’ll try to resolve the issue and we may provide a refund or issue a credit if appropriate.
Intellectual Property Rights
7. Ownership and Intellectual Property Rights
All materials, including text, images, videos, illustrations, designs, icons, photographs, software, programs and written and other materials that are part of the Site or accessible through the Services, other than User Content (collectively, “Relocate Content”), is the property of Relocate or its licensors. Relocate Content is intended solely for personal, non-commercial use. No right, title or interest in any Relocate Content is transferred to you by way of this Agreement or otherwise. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Relocate Content, the Site or any related software. RELOCATE and the Relocate Logo are trademarks of Relocate Immigration Inc.
Our website (including software underlying the website) and its contents are owned by Relocate or others who have given Relocate permission to use the contents. While we are giving you permission to use our website, we are not transferring any ownership of the website or its contents to you. You are not allowed to make copies of our website or its contents.
8. Copyright Infringement (Digital Millennium Copyright Act)
Relocate respects the intellectual property of others. We strive to respond promptly to proper notices of copyright infringement by removing or disabling access to allegedly infringing material. It is Relocate’ policy to terminate the access privileges of those who repeatedly infringe the copyrights of others.
Submitting a Copyright Infringement Notification. If you believe that any material appears on the Site in a way that infringes the copyright in a work owned by you, please send a notification containing the following information to Relocate’ Copyright Agent:
an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
a description of the work in which you hold a copyright interest which you believe is being infringed;
a description of the location on this website where the allegedly infringing material is located (preferably including a URL address);
your address, telephone number, and email address;
a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
a statement by you, made under penalty of perjury, that the above information in your notification is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
Relocate’ Copyright Agent can be reached at the following address:
Contact Us page
When Relocate removes material or disables access to material in response to an infringement notification, Relocate will make a reasonable attempt to contact the allegedly infringing party, provide information about the notification and removal, and provide information about submitting a counter-notification. Relocate may also provide a copy of the infringement notification to the allegedly infringing party.
Submitting a Counter-Notification. If you believe that any material identified in a copyright infringement notification is not infringing, or that you have the authorization from the copyright owner, from the copyright owner’s agent, or pursuant to the law, to post and use the material complained of, you may send a counter-notification containing the following information to Relocate’ Copyright Agent (identified above):
your physical or electronic signature;
identification of the material that has been removed or to which access has been disabled, and the location at which the material appeared before it was removed or disabled;
a statement that you have a good faith belief that the material was removed or disabled as a result of mistake or a misidentification of the material; and
your name, address, telephone number, and e-mail address, a statement that you consent to the jurisdiction of the federal court in the Western District of Washington, and a statement that you will accept service of process from the person who provided notification of the alleged infringement.
If Relocate receives a counter-notification, we may send a copy of the counter-notification to the original complaining party informing that person that we may replace the removed material or cease disabling it in 10 business days. Unless the original complaining party files an action seeking a court order against the person who provided the allegedly infringing material, the removed material may be replaced, or access to it restored, 14 business days or more after receipt of the counter-notification, at Relocate’ sole discretion.
The Digital Millennium Copyright Act (“DMCA”) is a U.S. law that provides a method for copyright owners to object to unauthorized use of their materials by others, including website operators such as Relocate. If you think material owned by you and protected under copyright laws is being used by Relocate without your authorization, you can follow the steps outlined above to notify us.
Third Party Services
9. Third Parties; Third Party Content and Services
References on the Site to any third parties, including persons or companies, and to any products or services of such third parties, are provided solely as a convenience to you. Relocate does not endorse, recommend, approve of or make any representations or warranties regarding any third parties or their products or services. Without limiting the foregoing, Relocate is not a lawyer referral service, and makes no representations or warranties regarding any law firms or attorneys that may be referenced on the Site, including whether any such law firm or attorney is licensed, qualified, competent or otherwise capable of providing adequate legal advice regarding your specific legal issues. Relocate may provide links to third-party websites. Relocate is not responsible for the content of any third-party websites and does not make any representations regarding the content or accuracy of material on such websites. If you decide to follow a link to any third-party website, you do so entirely at your own risk.
We may reference other people or companies on our website, including attorneys or law firms, and we may provide links to other websites, including law firm websites. However, by doing so, we’re not stating our approval of those other people, companies or websites, nor are we making any promises about them. We are not a lawyer referral service. If you visit a website we link to, we are not responsible for anything that occurs with respect to your access or use of that website.
10. Disclaimer of Warranty
THE SITE AND THE SERVICES ARE PROVIDED BY RELOCATE ON AN “AS IS” AND “AS AVAILABLE” BASIS. RELOCATE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE SITE, SERVICES, OR INFORMATION, CONTENT, OR MATERIALS OFFERED ON THE SITE OR THROUGH THE SERVICES. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, RELOCATE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE. RELOCATE DOES NOT WARRANT THAT THE SITE OR SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU AGREE THAT YOUR USE OF THE SITE AND THE SERVICES IS AT YOUR SOLE RISK. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THIS AGREEMENT, AND YOU ACKNOWLEDGE THAT RELOCATE WOULD NOT HAVE ENTERED INTO THIS AGREEMENT WITH YOU WITHOUT YOUR AGREEMENT TO THE TERMS OF THIS DISCLAIMER. THIS DISCLAIMER OF WARRANTY DOES NOT APPLY TO THE PURCHASE OF SERVICES BY NORTH CAROLINA CONSUMERS.
We make no promises about the website or services we provide, and do not guarantee that our services are right for you. You are responsible for determining whether or not you should use our website or services. While we strive to provide accurate information, we can’t guarantee that our information will always be up to date or error-free. If you do use our website or services, you do so at your own risk.
11. Limitation of Liability
UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL OR EQUITABLE THEORY, WHETHER IN TORT, CONTRACT, STRICT LIABILITY OR OTHERWISE, SHALL RELOCATE, ITS AFFILIATES, AND THEIR RESPECTIVE EMPLOYEES, DIRECTORS, OFFICERS, AND AGENTS BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY NATURE ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE SITE OR SERVICES, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOSS OF GOODWILL, LOSS OF DATA, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, EVEN IF RELOCATE, ITS AFFILIATES, OR THEIR RESPECTIVE EMPLOYEES, DIRECTORS, OFFICERS, AND AGENTS HAVE BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH LOSSES OR DAMAGES. IN NO EVENT WILL RELOCATE BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE FEES PAID BY YOU IN CONNECTION WITH YOUR USE OF THE SITE OR SERVICES DURING THE SIX MONTH PERIOD PRECEDING THE DATE ON WHICH THE CLAIM AROSE.
CERTAIN JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS. THIS LIMITATION OF LIABILITY DOES NOT APPLY TO NORTH CAROLINA CONSUMERS.
Our liability to you resulting from your use of our website or services will be limited to the amount of fees you paid to us during the six months immediately before any event that you believe gives rise to our liability.
You agree to defend, indemnify and hold harmless Relocate, its affiliates, and their respective directors, officers and employees from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your breach of this Agreement, your improper use of the Site or Services, or your breach of any applicable law or infringement of the rights of a third party. Relocate shall have the right to participate in the defense of any such claim, at its own cost. You may not settle or negotiate any claim that results in liability to, or imposes any obligation upon, Relocate, financial or otherwise, without the written consent of Relocate.
If you use our website or services in a manner that we prohibit, or otherwise breach this Agreement, or you violate applicable laws or the rights of third parties, you will be responsible for covering any expenses we incur (including attorneys’ fees and other legal expenses) as a result of your actions.
This Agreement shall remain in force and effective unless and until terminated as provided in this Section 13. You may terminate this Agreement at any time by providing written notice to Relocate, via our Contact Us page. Except where you terminate this Agreement due to an uncured material breach of this Agreement by Relocate or where you terminate this Agreement pursuant to our Satisfaction Guarantee within 30 days of purchasing Services, Relocate will have no obligation to refund you any Service Fees previously paid to Relocate for the Services. Relocate may terminate this Agreement immediately with or without notice, and/or may deny you access to the Site or Services, in Relocate’ sole discretion, in the event you breach, or threaten to breach, any term of this Agreement. If you have already paid for Services and have been found to be in violation of this Agreement, your account will be deleted without notice and no refund of Service Fees will be made. Unless otherwise agreed to by Relocate in writing, this Agreement shall terminate automatically on that date which is 12 months (or 24 months for petition combos) following the date on which you initially purchased Services and no Service Fees will be refunded.
Upon any termination of this Agreement, you must immediately discontinue use of the Site and Services. Sections 7 and 10-15 shall survive any termination of this Agreement.
Both of us have the right to terminate this Agreement by providing notice to the other. If this Agreement is terminated, you must stop using our website and services.
14. Dispute Resolution by Binding Arbitration
Please read this carefully. It affects your rights.
We believe customer concerns can be resolved quickly by emailing our Customer Care Center through our Contact Us page. If Relocate is unable to resolve your complaint to your satisfaction (or if we have not been able to resolve a dispute with you after trying to do so informally), we each agree to resolve such disputes through binding arbitration or in small claims court, rather than in a court of general jurisdiction. Arbitration is less formal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, limits discovery, and is subject to very limited review by courts. Any arbitration under this Agreement will take place on an individual basis; class arbitrations and class actions are not permitted.
For any non-frivolous claim that does not exceed $75,000, Relocate will pay all costs of the arbitration. Under certain circumstances as explained below, we will pay you more than the amount of the arbitrator’s award. If you prevail in arbitration, you may recover attorney’s fees from Relocate to the same extent or more as you would in court. The arbitrator shall apply the same limitations period that would apply in court.
14.1. Relocate and you agree to arbitrate all disputes and claims between us before a single arbitrator. The types of disputes and claims we agree to arbitrate are intended to be broadly interpreted and include, without limitation:
claims arising out of or relating to any aspect of the relationship between us, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory;
claims that arose before these or any prior Agreement (including, but not limited to, claims relating to advertising);
claims currently the subject of purported class action litigation in which you are not a member of a certified class; and
claims that may arise after the termination of this Agreement.
For the purposes of this Arbitration Agreement, references to “Relocate,” “you,” and “us” include our respective subsidiaries, affiliates, agents, employees, business partners, predecessors in interest, successors, and assigns, as well as all authorized or unauthorized users or beneficiaries of services or products under this Agreement or any prior agreements between us. Beneficiaries include, but are not limited to, those seeking to change immigration status and any relatives.
Notwithstanding the foregoing, either party may bring an individual action in small claims court or in a court of proper jurisdiction seeking injunctive relief ancillary to arbitration. This Arbitration Agreement does not preclude your bringing issues to the attention of federal, state, or local agencies. Such agencies can, if the law allows, seek relief against us on your behalf. You agree that, by entering into this Agreement, you and Relocate are each waiving the right to a trial by jury or to participate in a class action or class or mass arbitration. This Agreement evidences a transaction or website use in interstate commerce, and thus the Federal Arbitration Act (“FAA”) governs the interpretation and enforcement of this provision. This arbitration provision will survive termination of this Agreement.
14.2. A party who intends to seek arbitration must first send, by U.S. certified mail, a written Notice of Dispute (“Notice”) to the other party. A Notice to Relocate should be addressed to: Notice of Dispute, Daniel Aguila, CEO, Relocate (the “Notice Address”). The Notice must (a) describe the nature and basis of the claim or dispute and (b) set forth the specific relief sought (“Demand”). If Relocate and you do not resolve the claim within 30 days after the Notice is received, you or Relocate may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by Relocate or you shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you or Relocate is entitled.
You may download or copy a form to initiate arbitration from the AAA website, including for California residents, at https://www.adr.org.
14.3. After we receive notice at the Notice Address that you have commenced arbitration, we will promptly reimburse you for your payment of the filing fee, unless your claim is for more than $75,000 (excluding attorney’s fees and expenses). (Currently, the filing fee for consumer-initiated arbitrations is $200, but this is subject to change by the arbitration provider. If you are unable to pay this fee, Relocate will pay it directly after receiving a written request at the Notice Address.) If, however, the arbitrator finds that either the substance of your claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all such fees will be governed by the AAA Rules. In such case, you agree to reimburse Relocate for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. The arbitration will be governed by the Consumer Arbitration Rules (the “AAA Rules”) of the American Arbitration Association (the “AAA”), as modified by this Agreement, and will be administered by the AAA. The AAA Rules are available online at www.adr.org or by calling the AAA at 1-800-778-7879. The arbitrator is bound by this Agreement. All issues are for the arbitrator to decide, except that issues relating to the scope, enforceability, and interpretation of the arbitration provision and the scope, enforceability, and interpretation of paragraph (f) are for the court to decide. Unless Relocate and you agree otherwise, any arbitration hearing(s) will take place in the county (or parish) of your contact address. If your claim is for $10,000 or less, you may choose whether to conduct the arbitration solely on the basis of documents submitted to the arbitrator, by a telephonic hearing, or by an in-person hearing as established by the AAA Rules. If you choose to proceed either in person or by telephone, we may choose to respond only by telephone or submission. If your claim exceeds $10,000, the AAA Rules will determine whether you have a right to a hearing. The parties agree that in any arbitration of a dispute or claim, neither party will rely for preclusive effect on any award or finding of fact or conclusion of law made in any other arbitration of any dispute or claim to which Relocate was a party.
14.4. If the arbitrator issues an award in your favor that is greater than the value of our last written settlement offer made before an arbitrator was selected, Relocate will:
pay you either the amount of the award or $2,000 (“the Alternative Payment”), whichever is greater; and
pay your attorney, if any, the amount of attorney’s fees, and reimburse any expenses (including expert witness fees and costs), that your attorney reasonably accrues for investigating, preparing, and pursuing your claim in arbitration (the “Attorney’s Payment”).
If Relocate did not make a written offer to settle the dispute before an arbitrator was selected, you and your attorney will be entitled to receive the Alternative Payment and the Attorney’s Payment, respectively, if the arbitrator awards you any relief on the merits. The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees, expenses, and the alternative payment and the attorney’s fees at any time during the proceeding and upon request from either party made within 14 days of the arbitrator’s ruling on the merits. In assessing whether an award that includes attorney’s fees or expenses is greater than the value of our last written settlement offer, the arbitrator shall include in his or her calculations only the value of any attorney’s fees or expenses you reasonably incurred in connection with the arbitration proceeding before our settlement offer.
14.5. The right to attorney’s fees and expenses discussed in paragraph (d) supplements any right to attorney’s fees and expenses you may have under applicable law. Thus, if you would be entitled to a larger amount under applicable law, this provision does not preclude the arbitrator from awarding you that amount. However, you may not recover duplicative awards of attorney’s fees or costs. Although under some laws we may have a right to an award of attorney’s fees and expenses from you if we prevail in an arbitration proceeding, we will not seek such an award.
14.6. YOU AND RELOCATE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITIES AND NOT AS PLAINTIFFS OR CLASS MEMBERS IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING OR IN THE CAPACITY OF A PRIVATE ATTORNEY GENERAL, INCLUDING IN ARBITRATION. Unless both you and Relocate agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding. The arbitrator may award any relief that a court could award that is individualized to the claimant and would not affect other customers. Neither you nor we may seek non-individualized relief that would affect other customers. If a court decides that applicable law precludes enforcement of any of this paragraph’s limitations as to a particular claim for relief, then that claim (and only that claim) may be severed from the arbitration and brought in court.
14.7. If the amount in dispute exceeds $75,000 (excluding attorney’s fees and expenses) either party may appeal the award to a three-arbitrator panel administered by AAA by a written notice of appeal within thirty (30) days from the date of entry of the written arbitration award. The members of the three-arbitrator panel will be selected according to AAA rules. The three-arbitrator panel will issue its decision within one hundred and twenty (120) days of the date of the appealing party’s notice of appeal. The decision of the three-arbitrator panel shall be final and binding, subject to any right of judicial review that exists under the FAA.
14.8. Notwithstanding any provision in this Agreement or elsewhere to the contrary, Relocate agrees that if we make any changes to this arbitration provision (other than a change to any notice address, website link or telephone number provided herein), that change will not apply to any dispute of which we had written notice on the effective date of the change. Moreover, if we seek to terminate this Agreement, any such termination will not be effective as to this Arbitration Agreement until at least thirty (30) days after written notice of such termination is provided to you, and shall not be effective as to disputes which arose prior to the date of termination.
In the unlikely event you and Relocate get into a dispute that cannot be resolved amicably, we are both agreeing to resolve that dispute through arbitration (or in small claims court where applicable) and we are waiving our rights to have a dispute resolved in a court of law, by a jury, and any right that might otherwise exist to bring or participate in a class action lawsuit.
15. Miscellaneous Terms
15.1. Consent to Electronic Communications. You consent to receive communications from Relocate electronically, and you agree that all agreements, notices, disclosures and other communications that Relocate provides to you electronically, via email, or on the Site, satisfy any legal requirement that such communications or agreements be in writing.
You are agreeing that we can communicate with you electronically.
15.2. Assignment. You may not assign your rights under this Agreement without the prior written permission of Relocate and any attempt by you to do so shall be null and void.
This agreement is between you and Relocate, and you can’t assign your rights under the Agreement to someone else.
15.3. Waiver. The waiver of a breach of any provision of this Agreement will not operate or be interpreted as a waiver of any other or subsequent breach.
If either of us chooses not to take action for a breach of this Agreement by the other, that doesn’t mean that we are waiving our right to take action for a separate breach.
15.4. Severability. If any provision of this Agreement is held to be invalid or unenforceable for any reason, the remaining provisions will continue in full force without being impaired or invalidated in any way.
If a court or arbitrator determines that a provision of the Agreement is invalid, that doesn’t affect the other provisions.
15.5. Changes to Agreement. Relocate may make changes to this Agreement at any time. If we make any material changes we will notify you via email if you have created an account (sent to the e-mail address specified in your account) or by posting the revised Agreement on the Site prior to any changes becoming effective. You should review our Agreement each time you access the Site or use the Services. Your continued use of the Site or Services following the posting of any changes or notice to you of the changes constitutes your agreement to such changes.
We might change these terms. If we make material changes, we’ll provide notice before the changes take effect. If you use our website or services after the change takes effect, you are agreeing to the new terms.
15.6. Governing Law. This Agreement will be construed in accordance with and governed exclusively by the laws of the State of Washington applicable to agreements made among Washington residents and to be performed wholly within such jurisdiction, regardless of the parties’ actual domiciles.
The law of Washington state applies to this Agreement.
15.7. Entire Agreement. This Agreement, including all agreements referred to and incorporated herein, sets forth the entire understanding and agreement between you and Relocate, and supersedes any and all other oral or written agreements or understandings between the parties.
This Agreement is the entire agreement between us, and there are no other terms to our agreement other than the terms you see here.
Table of Contents
Limited Scope Representation Agreement
As part of its Services, Relocate has made arrangements with independent immigration attorneys to perform a limited review of immigration documents before they are delivered to Relocate customers. These attorneys are independent practitioners. They will exercise their independent judgment as attorneys, without influence or control by Relocate.
A portion of your payment goes to the independent attorneys who review your application.
By agreeing to have an attorney review your immigration application, you and the Attorney enter into a limited attorney-client relationship. The Attorney agrees to conduct a basic review of the immigration application that you complete using the Relocate website or provide directly to the Attorney. The Attorney agrees to provide the following services at no additional cost to you:
Reviewing the forms you have completed for errors, omissions and consistency, and reviewing the supporting documents for completeness and consistency with the forms prior to filing.
Answering questions about the forms and supporting documents that you have submitted for the Attorney’s review.
Upon the Attorney’s receipt of all or any portion of the flat fee, the funds are the property of the Attorney and will not be placed in a trust account. The fact that you have paid your fee in advance does not affect your right to terminate the attorney-client relationship. In the event that your relationship with the Attorney is terminated before the agreed upon legal services above have been completed, you may or may not have a right to a refund of a portion of the fee. In addition to the flat fee, the Attorney may also be compensated an additional amount by Relocate to ensure sufficient attorney time and resources will be available to serve Relocate’ customers. You are not responsible for, and will not be charged, any such additional amount paid by Relocate to the Attorney. Relocate will not interfere with the Attorney’s independence of professional judgment or with the attorney-client relationship.
The Attorney must act in your best interest and give you competent assistance. However, the Attorney’s representation of you is limited to this basic review of documents described above, and no more. The Attorney will not perform any additional legal work for you, such as filing your documents or representing you in any proceeding before any court or government agency, including United States Citizenship and Immigration Services (USCIS).
You specifically agree that:
The Attorney is relying entirely on the facts, information and documents you provide. The Attorney will not make any independent investigation of your facts or information, or the authenticity of any documents you provide. It is therefore extremely important that you are completely truthful as to any information you provide.
The Attorney is not promising you a favorable result.
The Attorney is not required to help you with any other part of your immigration needs or any other legal questions or problems you may have.
The Attorney’s representation of you ends when Relocate delivers your documents to you or when the Attorney advises against filing the immigration documents you selected.
I have read this Limited Scope Representation Agreement and understand it. By clicking on the “I agree” box, I indicate my consent to the terms of this agreement, that the legal services described above are the only legal services to be provided by the Attorney, and that the Attorney is not required to assist or represent me in any further or other legal matters. I understand that the fee described on the Relocate website is my payment for the services of the Attorney (“Attorney Fee”). I agree to pay the Attorney Fee to the Attorney, and agree that the amount of the Attorney Fee may be taken from the purchase price I paid for the Services. I understand and agree that the Attorney may receive additional compensation from Relocate beyond the Attorney Fee, but that I am not responsible to pay any such additional compensation.
Table of Contents
Who we are
Our website address is: https://relocate.mx.
When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
The summaries of provisions under “More simply” are provided as a courtesy to help you understand this Privacy Notice, but they are not legally binding and do not modify this Privacy Notice in any way.
If you use the Relocate websites or services, you are agreeing to these terms. If you don’t agree to the terms, you may not use the websites or services.
RELOCATE IS NOT A LAW FIRM, DOES NOT PROVIDE LEGAL ADVICE AND IS NOT A SUBSTITUTE FOR THE ADVICE OF AN ATTORNEY. YOUR USE OF THE SITE AND SERVICES, AND YOUR COMMUNICATION WITH RELOCATE, DOES NOT CREATE AN ATTORNEY-CLIENT RELATIONSHIP. YOUR COMMUNICATIONS WITH RELOCATE ARE NOT PROTECTED BY THE ATTORNEY-CLIENT PRIVILEGE. YOUR COMMUNICATIONS WITH THE INDEPENDENT ATTORNEY ARE GOVERNED BY THE ATTORNEY AGREEMENT.
We are not a law firm, and information you provide to us is not protected by attorney-client privilege.
1. Information We Collect
1.1. Personal Information
When you use the Sites or Services, we collect certain information from you which can be used to contact or identify you, including, but not limited to, your name, gender, date of birth, telephone number, postal address, and email address (“Identity Information”). If you place an order for Services and/or pay a fee, we will collect additional payment and billing information from you, including, but not limited to, your credit/debit card information or bank account information (“Billing Information”). If you place an order for Services, you may also be required to provide information or documents necessary for preparation or filing of forms or applications to be submitted to government agencies, and if you file an application, we may receive from the government a unique receipt number assigned to your application (“Application Information”). Together, your Identity Information, Billing Information, Application Information, and Usage Data (defined below) are referred to as “Personal Information.”
When you use the Relocate website or services, we collect certain information from you, including personal and billing information, and if you purchase our services, we may receive a unique receipt number from the government.
1.2. Usage Data
We also automatically collect certain information regarding your access to and use of the Sites and Services. This information includes your computer or device hardware and software, IP address, browser type, referring website URLs, domain names, access times, log files, pages on the Sites that you visit, and links you click on (“Usage Data”).
We automatically collect certain information when you access and navigate our websites, such as your browser type and the pages you visit.
1.4. EU Lawful Grounds
If you reside in the European Economic Area or Switzerland (collectively the “EU”), we rely on the following lawful grounds under the General Data Protection Regulation (“GDPR”) to process (collect, store, and use) your personal data contained in Personal Information and Usage Data: (a) it is necessary for the performance of a contract with you; (b) our legitimate interests; and (c) your consent. If you are a customer, the lawful ground for processing your personal data is necessary in performing our contract to provide the Services to you; our legitimate interest in understanding, improving, and promoting our services; and your consent. If you visit or use our websites, the lawful ground for processing your personal data is our legitimate interest in understanding how users interact with our websites to improve our websites and Services, and your consent.
We only collect and use your personal data if we have a lawful basis for doing so.
2. Use of Information We Collect
2.1. Account Creation
We use information you submit to us at the time of account registration, such as your name and email address, and any updated information you subsequently submit, such as a new email address, to create and maintain your account.
2.2. Operation and Improvement of Our Business
2.3. Customer Service and Technical Support
We may use your information, including Personal Information, to respond to questions you have regarding use of our Services or to provide technical assistance.
2.4. Communications with You
We may contact you using the contact information you provide in order to respond to inquiries you send to us, to communicate with you regarding our Services and the services of our partners, and to market our Services, or those of our partners, to you. If you are in the EU, we will only use your contact information to communicate with you regarding our partners’ services with your prior consent. We may send you emails advertising or promoting our Services or those of our partners. If you do not wish to receive such emails, you can choose to opt-out of receipt using the unsubscribe link within each email, or by sending an unsubscribe request using our Contact Us page.
We also may use information about you, including Personal Information, to improve the effectiveness of our marketing and advertising efforts.
2.5. Internal Research
We may use information about you, including Personal Information, and other users, in aggregate form, for our own internal research and analytical purposes. For example, we may use certain types of your information to understand which features of our Services are being used most frequently.
2.6. Application Status
We may use your government receipt number from time to time to check your application status, so that we may provide you with pertinent general information about the steps in the application process. If, at any time, you do not want Relocate to retain your government receipt number or to check your application status, let us know by contacting our customer service department using our Contact Us page.
3. Information Sharing and Disclosure
3.1. Your Privacy Rights
Relocate does not share your Personal Information with third parties for their marketing purposes without your consent. Relocate does not sell, rent, or lease its customer lists to third parties.
3.2. Upon Consent
We may share your information, including Personal Information, with third parties if you provide us with authorization to do so. For example, if you include Personal Information in a review or testimonial of our Services for posting to social media platforms, such information will be publicly disclosed upon posting.
3.3. Service Providers
We may share your Personal Information with third-party service providers, but only to the extent necessary for them to assist us in providing our Services. For example, if you purchase Services, we will share your Billing Information with third-party payment processors to the extent necessary to process your payment. We use written contracts to require all third-party service providers to protect the security of your Personal Information, to keep your Personal Information confidential, and to use such information for no other purposes.
3.4. Responses to Legal Process, Subpoenas or Court Orders
We will not voluntarily disclose your Personal Information. However, we may disclose your Personal Information as required by law, such as in response to a court order, subpoena, or similar legal process legally requiring us to produce the information. If legally permitted and feasible, we will give you notice of our receipt of a demand for your Personal Information and provide you a reasonable time in which to seek to quash such demand in court, or otherwise obtain a withdrawal or modification of the demand, before complying with the demand.
3.5. Business Transfers
Your Personal Information may be included in the event that some or all of our assets are sold, assigned or transferred in connection with a merger, acquisition, reorganization or sale of assets, or in the event of bankruptcy. As a general matter, however, an acquiring party cannot retroactively change the Privacy Notice that was in place when Relocate collected your Personal Information.
3.6. Academic Research
We may share non-personally identifiable and non-privileged information about you and other users, in aggregate form, to third-party academic researchers. We require all third-party researchers to use such anonymized information for no purposes other than academic research. For example, we may use certain types of non-personally identifiable and non-privileged information to help researchers study factors that reduce barriers facing applicants navigating the immigration system. If you are in the EU, we will only share your non-privileged information with such academic researchers with your consent.
3.7 Third Party Cookies
We use Google AdWords Conversion tracker and other Google services (collectively “Google Cookies”) that place cookies on a browser. These cookies help us increase our Sites effectiveness for our visitors. These cookies are set and read by Google. To learn more about Google Cookies and how to opt out, please visit https://policies.google.com/technologies/ads.
We also use AdWords remarketing to market our Sites across the web. It places cookies on a browser that are then read by Google or other third parties, such as advertising networks, which may then serve you an ad on a third party website. You may opt out of this type of ad serving using the link to Google. You can also visit the Network Advertising Initiative opt-out page at https://www.networkadvertising.org/choices/.
We may share your information with third parties if you specifically authorize us to do so, and with third parties like payment processors or business acquirers that are required to maintain the security and confidentiality of your information. We may share your information in anonymized form with academic researchers. We will not share your information with any other third parties, except when we are responding to court orders or legal process. If we receive such a demand from the government to disclose your personal information, we will give you notice and the opportunity to challenge the demand before complying, unless legally prohibited from doing so. We use third party cookies for advertising across the web and you can opt out at any time using the links provided or your browser settings.
4. Policy Regarding Children
Our Sites and Services are not intended for persons under 18 years of age, and we do not knowingly collect Personal Information from persons under 18 years of age. If you are a parent or guardian and believe that your child has provided us with Personal Information without your consent, please contact us through our Contact Us page. If we become aware that a person under 18 years of age has provided us with Personal Information, we will delete such information from our files.
We do not intentionally collect information from persons under 18 years of age. Please contact us if you believe we may have received information regarding someone under 18 years of age.
5. EU Data Transfer and Individual Rights
5.1. Data Transfer Notice
We are located in the United States and transfer your personal data for processing in the United States. We make the transfer to the United States in the absence of an adequacy decision because it is necessary for the performance of a contract with you, or with your explicit consent. We may transfer your personal data to a processor located outside of the EU to assist us in providing our Services. We enter standard contractual clauses with the processor for such transfers.
5.2. Individual Rights
If you are located in the EU, you may use your account to access, correct, or change Personal Information that you have provided to us. You may also email us using our Contact Us page to request access to, transfer of, and rectification or erasure of your Personal Information or restriction of processing; and to object to processing. In the email, specify the nature of your request and the information that is the subject of your request. We will respond to your request within 30 days.
If we are processing your personal data based upon the lawful ground of your consent, you have the right to withdraw your consent for such processing at any time without affecting the lawfulness of the processing based on consent before it is withdrawn. To withdraw consent, email us through our Contact Us page.
By using our website and Services, your personal data is transferred to and processed in the United States. If you live in the EU, email us through our Contact Us page to make a request regarding your personal data or to withdraw consent.
We have put in place physical, electronic and managerial procedures to protect the security of the information we collect, both during transmission and once received. This includes, but is not limited to, encryption, access control and audit logging on Personal Information. However, no method of transmission over the internet or method of storage is 100% secure. We cannot guarantee that our security measures will prevent our computer systems from being accessed illegally, nor can we guarantee that the information on our computer systems will not be viewed or stolen. ACCORDINGLY, RELOCATE DISCLAIMS ALL LIABILITY FOR THE THEFT, INTERCEPTION, LOSS, OR UNAUTHORIZED ACCESS TO DAMAGE TO YOUR INFORMATION. YOU ACKNOWLEDGE THAT USE OF THE SITES AND SERVICES IS AT YOUR OWN RISK.
The security of your information is very important to us, and we have taken numerous deliberate steps to safeguard your information. However, information transmitted or accessible via the internet can never be 100% secure, and therefore we cannot provide any guarantees regarding information security.
7. Google Analytics
We use Google Analytics to help us improve and analyze use of our websites and services. You can view Google’s policies relevant to Google Analytics through the provided links.
8. Changes to Privacy Notice
Relocate may make changes to this Privacy Notice at any time. If we make any material changes we will notify you via email (sent to the e-mail address specified in your account) or by posting the revised Privacy Notice on the Sites prior to any changes becoming effective. You should review our Privacy Notice each time you access the Sites or use the Services. Your continued use of the Sites or Services following the posting of any changes or notice to you of the changes constitutes your agreement to such changes.
We may make changes to these terms. If we do, we’ll provide notice.
9. Retention of Personal Information
At a minimum, we will retain your Personal Information for as long as it may be needed to provide you Service and as needed to comply with our legal obligations. Unless you request deletion of your Personal Information sooner, we may hold any of your Personal Information which may be used to provide future Services for up to ten years. Upon request, Relocate will inform you about whether we hold any of your Personal Information. You may terminate your account and request deletion of your Personal Information by contacting us through our Contact Us page. In some situations, we may be legally required to retain your Personal Information or for other reasons will not be able to comply with a request to delete data.
We’ll retain your information as long as it’s necessary to serve you or comply with legal obligations, and may hold it for up to ten years. You may request that we delete your information at any time.
If you have any questions regarding this Privacy Notice, please contact us using our Contact Us page.
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